Terms of use

Last updated: 14 November 2025

These Terms of Use govern your access to and use of the website vntravelvisa.com (“we”, “us”, “our”). By using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services.

1. Eligibility

By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. You must provide accurate and truthful information during the visa application process.

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not engage in activities that:

  • violate any applicable laws or regulations
  • involve the submission of false, inaccurate, or fraudulent information
  • interfere with website functionality or security
  • attempt to gain unauthorized access to our systems
  • distribute harmful or malicious software

3. Visa Application Disclaimer

We assist with preparing and submitting visa application documents based on the information you provide. We do not control visa decisions made by embassies, consulates, or immigration authorities.

We do not guarantee:

  • that your visa will be approved
  • that the application will be processed within your preferred timeline
  • that authorities will not ask for additional documentation

All final decisions are made solely by the relevant immigration authorities.

4. Fees and Non-Refundable Payments

Payments, including the mandatory USD 25 immigration processing fee, are strictly non-refundable. By completing payment, you agree to our Sales & Refunds Policy.

5. Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of vntravelvisa.com or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or exploit any part of the website without our written permission.

6. User Responsibilities

You are responsible for ensuring that all information provided to us is accurate, complete, and up-to-date. Providing false or misleading information may result in:

  • visa rejection
  • delays in processing
  • additional document requests
  • suspension of access to our services

7. Third-Party Services

We may use third-party services such as Stripe (payment processing) and analytics providers. These services operate independently and have their own terms and privacy policies.

8. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • visa rejections or delays
  • decisions made by immigration authorities
  • loss of travel costs or personal expenses
  • indirect, incidental, or consequential damages
  • errors caused by inaccurate information provided by the user

Our services are provided “as is” without warranties of any kind.

9. Account Security

If the website offers user accounts, you are responsible for maintaining the confidentiality of your login details and for any activity under your account.

10. Changes to These Terms

We may update or modify these Terms of Use at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws applicable in your jurisdiction, without regard to conflict-of-law principles.

12. Contact Information

For questions regarding these Terms, contact us:

Email: support@vntravelvisa.com
Website: https://vntravelvisa.com