Sales & Refunds
Last updated: 14 November 2025
1. Payment Terms
By purchasing our visa processing assistance service on vntravelvisa.com, you agree to pay the applicable fees at the time of submitting your order. All payments are processed securely through Stripe, our authorized third-party payment processor.
We do not store your full payment card details on our servers. Stripe may store and process your payment data in accordance with its own privacy and security policies.
2. Non-Refundable Fee
The fee you pay includes a mandatory USD 25 immigration processing fee. This amount is allocated to immigration-related processing and administrative handling and is strictly non-refundable.
The fee is non-refundable under all circumstances, including but not limited to:
- Visa application being refused, rejected, or delayed
- Applicant providing incorrect, incomplete, or misleading information
- Changes of travel plans or personal circumstances
- Applicant deciding not to proceed after payment
- Failure to provide additional documents requested by authorities
- System delays, processing delays, or decisions made by immigration authorities
By completing your purchase, you acknowledge and agree that all payments are final and the USD 25 immigration-related fee cannot be refunded.
3. No Guarantee of Visa Approval
Our service is limited to assisting you with preparing and submitting your visa application based on the information and documents you provide. We have no control over the decisions made by immigration authorities, embassies, or consulates.
We do not guarantee that your visa application will be approved, and no refunds will be issued in the event of rejection, delay, or approval with conditions.